Unknown crash with Gens

Okay, my situation is a little strange to begin with. My girlfriend, overseas with her computer that is in the Dutch language, cannot play WGens or any other Gens emulator derived from it. She can play Kega Fusion and more demanding emulators fine, but Gens crashes when she loads a game.

Sometimes, and only sometimes, does it load for a second or two before crashing. Turning off sound completely seems to have an effect, as it sometimes runs fine afterwords. I know there's nothing wrong with her sound, and it doesn't explain why Gens is giving her problems.

The computer she is using is outdated, sure, but all of it's pieces are better than not only my old computer, but also her really old computer, which both can run Gens fine.

Her general specs are
x86 Family 15 Model 95 Stepping 2 AuthenticAMD ~1808 Mhz
1,536MB RAM
NVIDIA GeForce 6150SE nForce 430
And if more info is needed, I can get more tomorrow. But for now, my girlfriend is asleep.

I'm hoping there's someone out there who can help me, or at least point me in the right direction as to where to start looking for the problem, as I not only cannot speak Dutch well yet, but it's also slow connecting to her with a help-desk application. Of course, on top of that is the fact that I'm stumped as to what could be causing the crash.

Without an error message this is a bit hard to troubleshoot (even if these are Dutch, as you can see by my location).

A few things you could try:
- Update DirectX: http://www.microsoft.com/downloads/e...a-9b6652cd92a3
- And run any other updates through Windows Update
- What OS is she using? XP?
- Is sound properly configured? Ie: proper speaker configuration etc? Selecting 5.1 surround sound (in the Windows Control Panel for Sound) when you have only stereo speakers causes issues with some apps for me.
- Temporarily turn off virus scanner to see if that has any impact
- Make sure no other apps are running in the background
- Do a fresh reboot before starting Gens
- Try running Gens while in safe mode (not sure if that'll actually work though... never tried it)

Note that I'm not a Gens specialist (haven't run it in years) -- these are just generic troubleshooting steps.

Oops, I deleted that she uses Win XP.

Even though help-desk software is slow, I was still able to see to it that everything, including the video card, was updated. We've tried with the anti-virus off, and no go. Haven't tried safe mode yet, as I forgot it actually exists. But doesn't that disable internet use? We want to use Gens online, so that may not be an option.

Thanks for the reply. If you have anything else to add, that would be nice. But I'm guessing I should probably try asking other forums too? The main Gens forum was down, and this is one of the top emulation sites, so I just came here. Any advice as to where to look would be good, too.


Update:
I've looked into sound. Her settings were fine, but just to be sure, we tried them all, and the emulator still crashed. Her sound drivers are up to date, too. Even picking "no sound" causes Gens to crash, which means the error is either Gens or some sort of conflict.

And safe mode did not change anything for the better.

I've got no clue as to why it's not working, when her computer can run every other emulator out there, save maybe PS2.

As far as emulation forums go, I think www.emutalk.net is a bit bigger, so you might get a better response. However when I just tried it, the site was unbearably slow.

I'll see what I can find out. But thanks for your help. :)